An address is more than the name of an emirate. Organised building, area and unit details help the delivery team understand the destination.
Collect the essential details
Ask for the emirate, area, street or useful directions, building name and unit number where relevant.
- Recipient name.
- A working contact number.
- Building, floor and unit details.
Ask for clarification when a landmark does not identify the destination well enough.
Review conflicting information
An area may be entered under the wrong emirate, or a unit number may appear in the notes. Review unclear details rather than guessing.
Confirm any correction with the customer and update the people who need it.
Use location links as an aid
A map link can help, but does not replace building details or necessary access instructions.
- Check that the link points to the right destination.
- Keep only relevant directions.
- Do not request personal access codes.
Discuss access requirements through an appropriate channel.
Protect recipient information
Limit access to address information to the people who need it for their work. Avoid sharing images of real shipping labels publicly.
Replace personal details with illustrative information when using an order for training.
